FAQ – Frequently asked questions

1.Ethical Coffee Company capsules pose NO risk to your Nespresso® machine – we guarantee it!

2.Make sure you use the correct button on your coffee machine that matches the type of capsule you have selected – only use espresso capsules with the small (espresso) button and long (lungo) capsules with the “long” button.

3.To get the best flavours for milk based coffee, we recommend that you heat the milk first and pour that into your cup and then use the short/espresso button to add the espresso coffee.

4.Don’t reuse a capsule once it has been through your machine once.

5.When extraction begins, you should hear our famous “pop”, which is normal when using our capsule.

 

IMPORTANT FOR INISSIA MACHINE USERS

1.If you have an Inissia machine, a small number of our customers have reported that sometimes the capsule does not “pop”. This will only happen when the machine gets too hot or is being used incorrectly. 9 times out of 10 the machine has not “popped” because the user has attempted to process an espresso capsule using the lungo (long) button. This has caused the machine to get too hot and correspondingly the capsule may not correctly pierce.  To get the most out the Inissia machine and to get the best quality flavour it is important to only use espresso capsules with the small (espresso) button and lungo capsules with the lungo (long) button.

2.We recommend that if a capsule does not extract correctly using your Inissia machine, that you turn the machine off and allow it to cool down before trying again.

REMEMBER:  Use only Espresso capsules with the Espresso button and Lungo capsules with the long serve button.

 

IMPORTANT FOR U MACHINE USERS

1.If you have a U machine, the design of the U machine can occasionally cause particular issues when making long (lungo) espresso.

2.The Ethical Coffee Company capsules work perfectly for espressos and ristrettos.

3.To take the capsule out if it gets stuck: open the clasp and use a teaspoon to ease the capsule out.

4.If you prefer a long cup – simply insert  and extract two capsules, or extract one capsule, drop the capsule through, then hit the short button again (just hot water).  We do not recommend running extra water through a used capsule as this will cause over-extraction of the coffee which is unlikely to taste great.

 

REMEMBER:  Use only Espresso capsules with the Espresso button and Lungo capsules with the long serve button.